Return and Refund Policy

At Branwear, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you experience any issues with your order, our support team is here to help.

Please read our Return and Refund Policy carefully to understand the conditions and procedures for requesting a return, replacement, or refund.

1. Return Eligibility

We accept return or refund requests for products that arrive damaged, defective, incorrect, or significantly different from the product description.

To be eligible for a return or refund, please ensure that:

  • The issue is reported within 30 days of receiving your order.
  • You provide your order number and relevant details about the issue.
  • Clear photos or videos are provided when necessary to help us assess the problem.
  • The product has not been damaged due to misuse, improper care, or normal wear and tear.

Each request will be reviewed individually by our customer support team.

2. Customized Products

Because Branwear offers personalized clothing, sportswear, and footwear, customized products are made according to the specifications submitted by customers.

For this reason, we generally cannot accept returns or exchanges for customized products due to personal preference, incorrect size selection, or customer-provided design errors.

However, if a customized item arrives defective, damaged, or different from the approved order details, please contact us. We will review the issue and provide an appropriate solution.

3. Non-Returnable Items

The following situations are generally not eligible for returns or refunds:

  • Products damaged through improper use or accidental damage after delivery.
  • Items showing normal signs of wear and tear.
  • Customized products that match the specifications provided at checkout.
  • Orders returned without prior authorization from our support team.
  • Issues resulting from incorrect information or design details submitted by the customer.

This policy does not affect any consumer rights that cannot legally be excluded under applicable law.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • A description of the problem.
  • Clear photographs or videos showing the issue.
  • Any other relevant information requested by our support team.

After reviewing your request, we may offer one of the following solutions:

  • A replacement item at no additional cost.
  • A refund to your original payment method.
  • Another appropriate resolution depending on the circumstances.

If the issue is confirmed to be our responsibility, you will not be required to pay additional shipping costs for the agreed replacement or return arrangement.

5. Refund Policy

Once your refund request has been approved, the refund will be issued to your original payment method.

Please note:

  • Refund processing by Branwear generally takes 5–10 business days after approval.
  • Your bank or payment provider may require additional time to process the transaction.
  • The time it takes for the refunded amount to appear in your account depends on your payment provider.

You will receive a confirmation once your refund has been processed.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders may be canceled within 24 hours of purchase, provided that production or fulfillment has not already started.

Once an order has entered production, customization, or shipping, cancellation may no longer be possible.

Please contact our support team immediately if you need assistance with an order cancellation.

7. Exchanges

If you receive a defective, damaged, or incorrect product, we will review your request and may arrange a replacement.

For customized products, exchanges due to personal preference, sizing mistakes, or customer-submitted design choices are generally not accepted.

If you have concerns about the size or specifications of your order, please contact us before making your purchase.

8. Return Shipping Costs

If a return is approved because of a defective, damaged, or incorrect item, Branwear will provide instructions for the return process and cover reasonable return shipping costs where applicable.

For other return requests that we agree to accept, any applicable return shipping costs will be communicated to the customer before the return is arranged.

Please do not send products back without receiving return instructions from our support team.

9. Late or Missing Refunds

If you have not received your refund after it has been approved, please follow these steps:

  1. Check your bank account or payment statement again.
  2. Contact your credit card company or payment provider, as processing times may vary.
  3. Contact your bank to confirm whether the refund is still being processed.
  4. If you have completed these steps and still cannot locate your refund, contact our support team for assistance.

We will do our best to help you resolve the issue.

10. How to Request a Return or Refund

To submit a return or refund request, please contact our customer support team with the following information:

  • Your full name.
  • Order number.
  • Email address used when placing the order.
  • Reason for your return or refund request.
  • Photos or videos of the product, if applicable.

Our team will review your request and respond with the next steps.

Please wait for confirmation and instructions before returning any item.

11. Policy Updates

Branwear reserves the right to update or modify this Return and Refund Policy when necessary.

Any changes will be published on this page, and the updated policy will take effect upon publication.

We encourage customers to review this page periodically to stay informed about our return and refund procedures.

12. Contact Us

If you have any questions or concerns regarding returns, refunds, exchanges, or order issues, please contact us.

Store Name: Branwear
Website: https://branwear.com/

Our support team is committed to providing helpful assistance and making your shopping experience as smooth as possible.

Thank you for shopping with Branwear!